Refund Policy

Google Play purchases

For a Google Play purchase, use Google Play's official refund request flow. Google states that requests made within 48 hours may be eligible depending on the purchase. After 48 hours, contact Prism Paths Support so we can review delivery or other purchase problems. Approval remains subject to Google Play rules and applicable law.

Apple App Store purchases

Apple controls App Store charges and refund decisions. Use Apple's official Report a Problem service for an App Store refund request.

Consumable items

Coin, heart, and booster packs are consumable digital items. A completed, correctly delivered, and used consumable is normally not refundable unless the store policy or applicable law requires otherwise. If an item was charged but not delivered, do not repurchase it; contact Support with the store, product, approximate time, and transaction identifier.

What happens after a refund

A store-approved refund may revoke unused related items or trigger a support review when the items have already been spent. We never ask for your payment-card number. Do not send passwords, full card details, or one-time codes.

Contact

Email hello@prismpaths.app or use the Support page. Include only the minimum transaction information needed to locate the purchase.